Client intake & lead management
Capture every inquiry from web, phone and chat in one place, qualify it consistently, and route it to the right person in minutes, not days.
- Intake scripts & screening
- Speed-to-lead routing
- Missed-call recovery
Legal technology · Systems & development
Technology built around how your firm actually works.
Ukauma designs, builds and connects the systems behind modern law firms, from first inquiry to closed file. Your team spends less time re-keying data and chasing paperwork, and more time practicing law.
The problem
Most firms run on a patchwork of tools.
Each one made sense when it was bought. Together they leak time, data and signed cases.
- Inquiries arrive by web form, phone and chat, then get re-typed into three different systems.
- Case management holds the matter, but marketing spend, intake outcomes and fees live somewhere else.
- Engagement letters are assembled by hand, chased by email and signed days late.
- Nobody can say which channel produces signed cases without a week of spreadsheets.
What we do
Systems and software across the whole client journey.
We work on the parts of a firm that decide how many inquiries become clients, and how efficiently those matters run.
Case & matter management
Configure, extend or build the system your matters live in, with stages, tasks and deadlines that reflect your practice rather than a generic template.
- Matter stages & task rules
- Deadline & limitation control
- Data migration
Document automation & e-signature
Generate engagement letters, retainers and routine pleadings from matter data, send them for signature, and file the signed copy back automatically.
- Template libraries
- E-signature workflows
- Automatic filing
Integrations & workflow automation
Connect your CRM, telephony, marketing platforms, accounting and practice management so data is entered once and flows everywhere it is needed.
- API & webhook integrations
- Telephony & SMS
- Marketing attribution
Reporting & analytics
See the full path from marketing spend to signed client to fees earned, in dashboards your partners will actually open.
- Cost per signed case
- Intake conversion
- Matter cycle times
Client portals & custom software
Secure portals where clients upload documents and follow progress, plus bespoke tools where off-the-shelf software runs out.
- Secure document upload
- Case status updates
- Bespoke internal tools
How we work
A clear process, delivered in visible steps.
No black-box projects. You see progress every week and can change course early.
- 01
Discovery
We map how work really moves through your firm today, from first inquiry to closed file, and find where time and cases are lost.
- 02
Design
We propose the system and workflow, agree priorities with your partners, and define the numbers that will tell us it is working.
- 03
Build & integrate
We build in short, visible iterations, migrate data carefully, and connect the tools you are keeping.
- 04
Launch & support
We train your team, track adoption, and keep improving the system as the firm and its caseload grow.
Practice areas
Built for the realities of each practice.
Different practices have different bottlenecks. We design around the one your firm actually has.
Personal injury
High-volume intake, medical records requests and settlement tracking.
Mass torts & consumer claims
Bulk intake, eligibility screening and claimant communication at scale.
Family law
Sensitive onboarding, document collection and court-date management.
Immigration
Form-heavy workflows, case status tracking and multilingual client updates.
Estate planning & probate
Questionnaire-driven drafting, signing appointments and asset schedules.
Employment law
Claim assessment, evidence gathering and limitation-date control.
Our principles
Built for firms that hold other people's secrets.
Confidential by design
Role-based access, encryption and audit trails are part of the build, with professional-responsibility obligations in mind from day one.
Your workflow first
We fit the technology to your practice, not your practice to a product.
You own it
Your data, your code and your documentation stay with your firm.
Measured outcomes
Every project starts with the numbers we are trying to move: response time, conversion and cycle time.
FAQ
Questions firms usually ask first.
Do you replace our existing case management system?+
Only when it is the right call. Most engagements start by getting more from the tools a firm already pays for and connecting them properly. Where a system is genuinely holding the firm back, we plan a careful, staged migration.
Which firms do you work with?+
Our focus is plaintiff and consumer-facing firms in the United States and the United Kingdom: practices where intake volume, speed and client communication decide how many cases are signed.
How long does a typical project take?+
A focused intake, automation or reporting project usually runs four to eight weeks. Larger builds are delivered in phases so the firm sees value early rather than waiting for one big launch.
How do you handle client confidentiality?+
Access is limited to what each project needs, confidentiality agreements are standard, and client data stays in systems your firm controls wherever possible.
What does an engagement cost?+
Every firm is different, so we scope and price after a short discovery call. Well-defined work can be delivered as fixed-price phases.
Contact
Tell us how your firm runs today.
A 30-minute conversation is usually enough to spot where time and cases are slipping through. No obligation and no sales script.
Prefer email?
joshn@ukauma.com